About
AI Technical Manager and Leader with 10+ years of progressive experience, specializing in scaling Conversational AI and Enterprise SaaS platforms, including a 7-year tenure at Kore.ai. Expertise in Solution Architecture, Program Management, and translating complex client needs into development roadmap strategy. Proven ability to lead and mentor high-performing technical teams (10+ engineers) and drive operational efficiency, resulting in significant reduction in manual effort and consistent project success.
Experience
KORE.AI
HYDERABAD, TELANGANA
- •Spearheaded the design, development, and deployment of multiple internal AI-powered automation tools, optimizing team operations and reducing manual investigation time by an estimated 15% and saved ~2.5 hours a day for 4 managers, consistently earning internal Awards of Excellence.
- •Led and mentored a high-performing technical team of 10 engineers, implementing continuous feedback programs that drove a high improvement in technical problem-solving accuracy and output, exceeding internal benchmarks.
- •Functioned as the key Internal Solution Architect for operational tools, AI based automations and zendesk apps, designing and implementing code-level solutions related to kore.ai platform (SDK/API expertise) to drive efficiency gains and resolve highly intricate technical challenges across the support organization.
- •Served as the "Voice of the Customer" to Engineering leadership for the Conversational AI platform (Contact Center/Agent AI), analysing high-frequency client issues to directly influence the development roadmap.
- •Strategically managed the technical health and resolution for a portfolio of high-value client accounts (Mil+ value), maintaining strict SLAs and proactively translating technical risks into clear business impacts to support customer retention.
KORE.AI
HYDERABAD, TELANGANA
- •Led the resolution of the most challenging platform issues across enterprise integration layers, utilizing advanced log analysis and deep system knowledge to diagnose and resolve root causes.
- •Provided initial technical guidance and configuration support to clients and partners, ensuring successful integration, adherence to best practices, and rapid proficiency in the Kore.ai platform components.
INFOR
- •Supported and maintained ERP systems (BAAN 4, BAAN 5, Infor LN, Syteline, M3) and the legacy product Bridgelogix, utilizing 3GL/4GL programming languages.
- •Executed migration tasks for applications from older to new systems and configured applications to enable continuous testing of fixes before patch delivery.
TRIUMPH SYSTEMS & SOLUTIONS PVT. LTD.
- •Consulted for a Major Indian Bank (ICICI), responsible for the high-availability management of Tier 1 applications (FCDMS AML/KYC), successfully minimizing downtime in a 24x7 Business Technology Operations environment.
- •Utilized Shell Scripting to automate alerts for partition space management and managed NLBS configuration for traffic distribution across application clusters.
Skills
Conversational AI
kore.ai conversational AI bots platform, Contact Center AI, Agent AI, Agentic Platform, SDK/API Integration, botkits, NLP, LLM
Program Management
Program Execution, Technical Roadmapping, SLA Management, Stakeholder Communication, Mentorship, ITIL
Solution & Architecture
Internal Solution Architecture, System Integration, Root Cause Analysis, Code Review, Complex Troubleshooting
Programming/DevOps
Java, Shell Scripts (SH, KSH, BASH), SQL, C, C++, UNIX, Linux (Red Hat/Ubuntu), Windows, Tomcat, WebLogic, IIS
Databases/ERP
Oracle, MS SQL Server, Sybase, ERP Systems (Baan 4/5, Infor LN, Syteline, M3), FCDMS
Tools
Popular IDEs like Visual Studio, Cursor AI IDE, Lovable, Bolt
Core Competencies
Education
B.Tech. (Computer Science and Engineering)
Jawaharlal Nehru Technological University, Hyderabad
2014
12th
Narayana Junior College, Hyderabad
2010
SSC
Siddhartha High School, Hyderabad (Andhrapradesh board)
2008